SmartAction

SmartAction is transforming customer self-service with Artificial Intelligence.

SmartAction is transforming customer self-service with Artificial Intelligence. SmartAction works with businesses to create an environment where intelligent virtual agents handle complex customer requests in every channel — voice, SMS text, web chat, and social media. The company’s call automation system is more capable than the most advanced speech IVR systems available and smarter technology allows for natural language conversations that quickly determine caller meaning and intent, enabling call centers to achieve higher customer satisfaction, higher automation rates, and better business results. SmartAction’s state-of-the-art technology and industry-leading expertise is fundamentally improving the way customers communicate with the brands they love. SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016.